request for support

request for support

Postby lukas » Mon May 02, 2011 11:09 pm

HI Ernie :)

I really loved your app and uploaded a quite a few flashcard sets via your upload portal....

...but now the app is dead. When i open it, it is just black screen :(. Is there any possiblity besides reinsstalling and loosing on mz chards on my ipod?

cheers,

Lukas
lukas
 

Re: request for support

Postby Ernie » Mon May 02, 2011 11:13 pm

Hi Lukas,

Have your tried to remove the app from memory? This does not delete the app, and only works with iOS 4.0 or greater. Below are instructions. I'm guessing this will fix it, but let me know.


Remove apps from memory (on iOS 4.0 or greater):

Close app
Double-click the home button.
You should see a row of icons at the bottom (while the top of the screen gets dark). These icons are your apps in memory. You can scroll this bottom row left and right.
Touch and hold any of the apps at the bottom. They will all start shaking and show a red minus sign.
Tap the red minus sign for each app to remove from memory
Tap the upper darkened part of the screen to return to normal view/function.
Ernie
Site Admin
 
Posts: 5013
Joined: Fri Oct 01, 2010 6:12 pm
Location: San Francisco / Taiwan

Re: request for support

Postby Guest » Wed May 04, 2011 9:59 pm

awesome! Thank you Ernie. Works again. Good to know this functionality in general ;)

keep up the good work!

regards,

Lukas
Guest
 

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