Update is not working

Update is not working

Postby GabriellaRFerreira » Mon Oct 04, 2021 10:59 am

I add some New Flashcards on my file at Excel, and after I click in the option to Update on app. But nothing happened, my deck didn't show the New Flashcards that I have put on Excel. I really nerd help, please.
GabriellaRFerreira
 
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Re: Update is not working

Postby Ernie » Wed Oct 06, 2021 7:40 pm

Hi,
Sorry for slow response.

In the main Decks screen, swipe left on deck and tap "edit". Notice the "deck code". This is the location of where the app will download your file from. If you are using Dropbox, Google Drive, or OneDrive, it will start with D: G: or O:

Does the deck code match with the location of the file you are updating?

You can also try adding as a new deck as a test to see what happens.
Ernie
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Re: Update is not working

Postby GabriellaRFerreira » Thu Oct 07, 2021 4:11 pm

Thank you for answer!

I try desk test, but I saw it is a problem on One Drive. The file wasn't uploading for One Drive, and I didn't notice. Sorry to bother you!
GabriellaRFerreira
 
Posts: 3
Joined: Mon Oct 04, 2021 10:55 am

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