Upgraded to new phone and lost purchase

Upgraded to new phone and lost purchase

Postby rgrin » Wed Apr 22, 2020 8:39 am

I previously purchased Flashcards Deluxe for use on my ipad and iphone. When I upgraded to a new phone, I lost access to the upgraded version of Flashcard on my phone but still have access on my ipad. What can I do to restore the purchase??
Thanks, Richard
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Re: Upgraded to new phone and lost purchase

Postby Ernie » Sat Apr 25, 2020 4:43 am

Hi Richard,

Sorry for the slow response. Are you logged in to App Store using the same account as you originally purchased with? If so, you should be able to download again for free, as Apple shouldn't charge the same account twice for the app.

If you are using a different account, or it just looks like Apple might charge you again, please email me at et@orangeorapple.com

Ernie
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