Sync Problem iOS 13

Sync Problem iOS 13

Postby DB3 » Tue Oct 29, 2019 3:56 am

Hello

Sorry if this has already been mentioned. I sync my cards with the app server, and my media with Dropbox. Ever since the update to iOS 13, the app shows an error (Media sync: Dropbox could not be read) every time I open it. It then syncs fine if I initiate it manually. Just wondering if you know how to fix this.

Thanks a lot
DB3
 
Posts: 53
Joined: Fri Apr 19, 2013 4:29 am

Re: Sync Problem iOS 13

Postby Ernie » Wed Oct 30, 2019 9:32 pm

Hi. I'm sorry, I can't duplicate this on my end and don't know why it's happening. I was able to sync a picture to App Server + Dropbox on one device, and when I opened the app on another (iOS 13) device, the app immediately synced and downloaded the new picture from Dropbox. It sounds like this is what is not working for you.

You might try to logout of Dropbox and log back in to see if that helps. To log out, tap + (add deck), Dropbox, gear icon at top-right.

The app will sync when you both open and close the app. If you get the error when opening, you might try closing and re-opening to see if the sync on close will work better.

Are you syncing two devices? If you've studied on device A and close the app, the sync should take action on app close. If you made updates on device B and open device A, the sync should take action on app open on device A. I was wondering if you noticed if the error happens on both opening and closing the app, or maybe on just opening.
Ernie
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Location: San Francisco / Taiwan

Re: Sync Problem iOS 13

Postby DB3 » Sat Nov 02, 2019 2:10 am

Hello

Thank you for your reply. I’m not sure whether it’s happening on app opening or closing or both, but it seems that the issue is only with the upload portion of the sync; here are my most recent log entries:

02/11/2019, 09:03
Sync started
• ↓ updates (since 02/11/2019, 09:02)
Get updates for 94 decks. (dirty: 0)
Sent 4343 bytes, Received 326 bytes, 0.00 sec*
No updates from server.
Sync finished with error:

Media sync: Dropbox could not be read.

____________________

02/11/2019, 09:02
Sync started
• ↓ updates (since 02/11/2019, 09:02)
Get updates for 94 decks. (dirty: 0)
Sent 4343 bytes, Received 326 bytes, 0.00 sec*
No updates from server.
Sync finished with error:

Please log in to Dropbox to sync media.

____________________

02/11/2019, 09:02
Sync started
• ↓ updates (since 02/11/2019, 09:02)
Get updates for 94 decks. (dirty: 0)
Sent 4343 bytes, Received 326 bytes, 0.00 sec*
No updates from server.
Sync finished with error:

Please log in to Dropbox to sync media.

____________________

02/11/2019, 09:02
Sync started
• ↓ updates (since 02/11/2019, 09:01)
Get updates for 94 decks. (dirty: 0)
Sent 4343 bytes, Received 326 bytes, 0.00 sec*
No updates from server.
Sync finished with error:

Please log in to Dropbox to sync media.

____________________

02/11/2019, 09:01
Sync started
• ↓ updates (since 02/11/2019, 08:56)
Get updates for 94 decks. (dirty: 0)
Sent 4343 bytes, Received 326 bytes, 0.00 sec*
No updates from server.
Sync finished

____________________

02/11/2019, 08:56
Sync started
• ↓ updates (since 02/11/2019, 08:54)
Get updates for 94 decks. (dirty: 0)
Sent 4343 bytes, Received 326 bytes, 0.00 sec*
No updates from server.
Sync finished

____________________

02/11/2019, 08:54
Sync started
• ↓ updates (since 01/11/2019, 09:54)
Get updates for 94 decks. (dirty: 0)
Sent 4343 bytes, Received 326 bytes, 0.00 sec*
No updates from server.
Sync finished with error:

Media sync: Dropbox could not be read.

____________________

01/11/2019, 09:54
Sync started
• ↓ updates (since 01/11/2019, 03:16)
Get updates for 94 decks. (dirty: 0)
Sent 4343 bytes, Received 326 bytes, 0.00 sec*
No updates from server.
Sync finished with error:

Media sync: Dropbox could not be read.

____________________

I’ve logged into Dropbox again as you suggested; I’ll see if that fixes it.
DB3
 
Posts: 53
Joined: Fri Apr 19, 2013 4:29 am

Re: Sync Problem iOS 13

Postby DB3 » Sat Nov 02, 2019 2:20 am

It’s still doing it. It seems to be failing when the app is in the background.

02/11/2019, 09:18
Sync started
• ↓ updates (since 02/11/2019, 09:16)
Get updates for 94 decks. (dirty: 0)
Sent 4343 bytes, Received 326 bytes, 0.00 sec*
No updates from server.

____________________

02/11/2019, 09:16
Sync started
• ↓ updates (since 02/11/2019, 09:14)
Get updates for 94 decks. (dirty: 0)
Sent 4343 bytes, Received 326 bytes, 0.00 sec*
No updates from server.
Sync finished

____________________

02/11/2019, 09:14
Sync started
• ↓ updates (since 02/11/2019, 09:12)
Get updates for 94 decks. (dirty: 0)
Sent 4343 bytes, Received 326 bytes, 0.00 sec*
No updates from server.
Sync finished with error:

Media sync: Dropbox could not be read.

____________________

02/11/2019, 09:12
Sync started
• ↓ updates (since 02/11/2019, 09:08)
Get updates for 94 decks. (dirty: 0)
Sent 4343 bytes, Received 326 bytes, 0.00 sec*
No updates from server.
Sync finished

____________________

02/11/2019, 09:08
Sync started
• ↓ updates (since 02/11/2019, 09:03)
Get updates for 94 decks. (dirty: 0)
Sent 4343 bytes, Received 326 bytes, 0.00 sec*
No updates from server.
Sync finished with error:

Media sync: Dropbox could not be read.

____________________
DB3
 
Posts: 53
Joined: Fri Apr 19, 2013 4:29 am

Re: Sync Problem iOS 13

Postby Ernie » Tue Nov 05, 2019 4:52 am

Thanks for the details. I've tried again on my iOS 13 device and I still can't duplicate the problem. (The sync with media on Dropbox will finish without errors on both going to background and returning to app.) For the next version of the app, I'll add the error description that Dropbox returns, in hopes that this will help explain what is going on.

I'm not sure what side effects you'll encounter from this error. The sync basically has finished (flashcard updates have been exported to my server), so I'm thinking that things should generally work OK even with the error (which seems to get cleaned up next time you open app). Have you noticed any problem other than seeing an error message?
Ernie
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Posts: 4518
Joined: Fri Oct 01, 2010 6:12 pm
Location: San Francisco / Taiwan

Re: Sync Problem iOS 13

Postby DB3 » Mon Nov 11, 2019 12:29 pm

Thanks Ernie. I haven’t noticed any problems as a result of this. I did decide not to use both the iPhone and iPad versions of the app though, just in case it caused issues with updating the decks.
DB3
 
Posts: 53
Joined: Fri Apr 19, 2013 4:29 am

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