Support required

Support required

Postby Andrea » Tue Nov 09, 2010 1:55 pm

Trying to upload a picture according with instruction, I received following error message:

"temp media directory could not be renamed:

The operation couldn't be completed (cocoa error 4)

The app's data area looks corrupted. To fix this rare error will require you to backup all your decks and delete/reinstall the app."

Question: is there a workaround instead of reinstall everything?

Best regards

andrea

andrea.pagliari12@gmail.com
Andrea
 

Re: Support required

Postby Ernie » Tue Nov 09, 2010 2:53 pm

Andrea,

I don't know of another work around. The easiest way to do this is probably to assign a deck code to each deck (tap Edit, then then deck, then fill in the deck code), then export to my server. You can then restore by adding a private deck using the same deck code. Make sure you know how to do this before deleting the app.

A new version of the app is coming out today. I suppose it's possible that you won't have this error with the new version, but to be safe, you should definately backup your decks before updating in the event you need to reinstall. I don't understand the reason why a few people have this problem (temp media error), so it's better to be safe than sorry.

Ernie
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